9 Month - Supervisor Certificate Program - CLASS IS FULL
When: Begins February 2, 2017 – October 11, 2017
Time: 7:30 a.m. - 4:00 p.m.
Where: NKTC, 136 Second Street, 5th Floor, Henderson, KY 
Cost: $1,499
BREAKFAST AND LUNCH ARE INCLUDED IN THIS TRAINING SERIES

9 Month - Supervisor Certificate Program - 8 SPACES LEFT
When: Begins April 13, 2017 - November 30, 2017
Time: 7:30 a.m. - 4:00 p.m.
Where: NKTC, 136 Second Street, 5th Floor, Henderson, KY 
Cost: $1,499
BREAKFAST AND LUNCH ARE INCLUDED IN THIS TRAINING SERIES

CUSTOMER SERVICE
This workshop is designed to help both new and experienced Customer Service professionals improve their ability to deliver quality customer service. The workshop format includes both a review of Customer Service basics and how to apply those skills which help bring customers back again and again. Topics covered: Customer Service Basics, Customer Service Assessment, Internal vs. External Customers, Handling Difficult Customers, How to Create a Powerful Connection, N.E.A.T., Non-Verbal Communication, Importance of Attitude.


When: Wednesday, February 8, 2017
Time: Noon – 4:00 p.m.
Where: NKTC, 136 Second St., 5th Floor, Henderson, KY
Cost: $99

Introduction to Leadership
This course covers the challenges faced by emerging leaders including a review of the Knowledge, Attitudes and Skills required to be an effective leader.


When:  Thursday, March 2, 2017
Time:  9:00 a.m. - Noon
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost:  $99

 

Dealing with Conflict
Managing conflict is a vital skill for all managers, supervisors, and supervisory trainees. Although conflict between workers is inevitable, learning how to manage conflicts will help supervisors minimize negative effects of conflict situations.  This course can give you valuable skills to help you resolve team conflicts effectively.

Learning Outcomes:
Explore the nature of conflict situations
Understand how/why people experience conflict situations differently
Learn effective techniques for resolving conflict in the workplace

When:  Tuesday, March 28, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130

 

Prezi
Prezi is an online alternative presentation program. Participants in this course will learn about these topics:

-Planning a Prezi
-Storyboarding
-Accessing Prezi online
-Creating a blank Prezi
-Navigating the Prezi environment
-Adding text, images and frames
-Creating paths
-Adding animation
-Packaging a Prezi to be portable
-Printing handouts
-Importing PowerPoint files into Prezi

When:  Thursday, April 6, 2017
Time:  Noon – 4:00 p.m.
Where: 136 Second Street, 5th Floor, Henderson, KY
Cost: $99


Professionalism 101
"41% of employers state that people with more professional skills are promoted more often than others". Learn the basics of professional dress, communication skills, and proper etiquette to grow successfully in your 
profession and within your company.

 

When: Tuesday, April 11, 2017
Time:  8:00 a.m. -  Noon
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson,  KY 
Cost: $99

 

Business Communication Skills
This course is designed to teach emerging leaders / managers the fundamentals of communications in a business setting.  The course will cover communication styles, oral and written business communications, and business communications etiquette.

When:  Wednesday, April 19, 2017
Time:  9:00 a.m. – Noon
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost:  $99


CUSTOMER SERVICE
This workshop is designed to help both new and experienced Customer Service professionals improve their ability to deliver quality customer service. The workshop format includes both a review of Customer Service basics and how to apply those skills which help bring customers back again and again. Topics covered: Customer Service Basics, Customer Service Assessment, Internal vs. External Customers, Handling Difficult Customers, How to Create a Powerful Connection, N.E.A.T., Non-Verbal Communication, Importance of Attitude.

When: Wednesday, April 26, 2017
Time: 8:00 a.m. – Noon
Where: NKTC, 136 Second St., 5th Floor, Henderson, KY
Cost: $99​


Prepping New Hires for Success
Preparing the new hire for the job is more than just completing HR paperwork! How much thought is given to bringing the new employee on board? What are the key components of the orientation process and how much attention do we give the components?  These are just a few of the questions that must be answered as businesses develop onboarding and orientation programs.

Learning Outcomes:
Understand why onboarding is important to employee success
Identify successful practices that prepare the new hire for the job
Identify opportunities for improving the hiring process 

 

When:  Thursday, April 27, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130

 

Communicating Across Generations
Some statistics:  By 2015, the majority of the workforce will be in their 20s and the proportion of working 65-69 year olds in the US has doubled since 1985.  With such discrepancies in ages throughout the workplace, it is more important than ever that you know how to communicate, not only with your own generation but with others as well.  In this course, you will explore why generations communicate the way they do and how to best get your message across to different age groups

Learning Outcomes:
Identify potential challenges when interacting with the different generations
Demonstrate techniques that foster respectful communication with diverse generations
Develop an action plan to connect to all generations in your workplace

When:  Wednesday, May 17, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130


Selection & Interviewing Skills
This course covers the impact of hiring the WRONG person, specific strategies to improve selection, behavioral interviewing, steps to conducting an effective interview, comparing candidates for a position, and understanding legal & illegal interview questions.  This class is fantastic for a supervisor or manager who is involved in the interview/selection process.  

When:  Thursday, May 18, 2017
Time:  1:00pm - 4:00pm
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost:  $99


 GOING PLACES! Coral Haynes, 2004, A Professional Certificate Workshop for Women

Progressive companies know that happier, healthier employees are more cognitively available, emotionally stable, and productive, with less absenteeism and decreased interpersonal problems on the job.  Based on the premise that everything affects everything else, this intensive professional workshop designed for women helps attendees explore areas in their lives that can be improved and teaches strategies and skills to help them make positive changes that can help them both personally and professionally. Among other things, participants will be taught strategies to help them better communicate with others, set appropriate work and personal boundaries, and better deal with difficult and painful life circumstances.  For more information and a complete list of the 12 topics included in this workshop, please visit www.coralhaynes.com/motivational-seminars and click on GOING PLACES, ãCoral Haynes 2004.  Tools taught in this workshop are transferable to many situations which will benefit attendees in both their personal AND work lives. 
This is a 4-week series.
A professional certificate will be presented to those that complete the full 16 hour workshop.
Training Provided by: 
Coral J. Haynes, MA, Licensed Professional Clinical Counselor, Owner/A New Beginning

When:  Tuesdays, May 23rd, May 30th, June 6th, and June 13th, 2017
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson,  KY 
Time:  8:00 - Noon
Cost: $496

 

Time Management
Workshop designed to help the busy professional increase their own productivity and leadership effectiveness. Guidelines and key tips in prioritization, goal setting and organization will be introduced during this highly interactive session.
Topics covered: Goal Setting, Time Management Assessment, Steps to Setting Goals, Empathy, Types of Goals and Life Balance, Paper and Electronic Organization Tools, Prioritization Strategies, Do's and Don'ts.

When: Thursday, May 25, 2017
Time: 8:00 a.m. - Noon
Where: NKTC, 136 Second Street St., 5th Floor, Henderson, KY
Cost: $99


Excel Applications
Once you have learned some of Excel’s many features, it’s time to apply them in Excel Applications! Excel Applications is a comprehensive problem solving approach that incorporates Excel into real world applications. The case study approach helps you understand the functionality of Excel in today’s workforce. In a work environment, time is a scarce resource; by attending this class, you will not only learn better ways to use Excel, but you will also learn additional features and apply them in practical applications.                                      4 hour course
Learning Outcomes:
understand the underlying functionality of Excel to become more productive
develop an exercise-oriented approach that allows learning by doing
demonstrate how to use Excel in other Microsoft Office products

When:  Wednesday, May 31, 2017
Time:  8:00 a.m. - Noon
Where:  WKU-Owensboro 
Cost:  $130


STOP letting FEAR stop YOU! Coral Haynes, 2016
Have you ever considered just how much FEAR impacts your life? Not just every day "worries", stress, or typical anxiety that life brings... but how fear can STOP us from truly engaging in our own lives?  Fear isn't all bad and in fact, it serves a purpose -- but too much fear, or allowing fear to rule us, can be crippling. Come discover how to stop letting FEAR steal our joy and how we can actually USE fear to help us move forward in both our personal and professional lives.
A certificate of completion will be provided to participants that attend STOP letting FEAR stop YOU! ãCoral Haynes 2016.
Training Provided by:  Coral J. Haynes, MA, Licensed Professional Clinical Counselor, Owner/A New Beginning

When:  Tuesday, June 20, 2017
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson,  KY 
Time:  9:00 - Noon
Cost: $99


Sealing the Deal Mastering Negotiations
How strong are your negotiation skills?  Being a solid negotiator can help you make successful deals, build healthy relationships, solve problems and minimize stress.  You owe it to yourself to build your negotiation skills, not only in the workplace, but in everyday situations as well

Learning Outcomes:
Better understand the negotiation process
Develop an effective plan and strategy for any negotiation
Implement techniques that help persuade while minimizing conflicts and deadlocks 

 

When: Thursday, June 21, 2017
Where:136 Second Street, 5th Floor, Henderson, KY 
Time: 8:00 a.m. - Noon
Cost: $130


Assertive Communication
Being assertive is not being pushy—but it’s also not being a pushover.  As author William Glasser once said, "Too many of us fail to fulfill our needs because we say no rather than yes, and yes when we should say no."  Learning to communicate more assertively can help you speak up for your reasonable rights in a respectful manner.   

Learning Outcomes:
Understand characteristics and behaviors of passive, aggressive, and assertive communication styles  
Recognize barriers to assertive communication
Identify and apply strategies for improving assertive communication techniques

 

When: Wednesday, July 19, 2017
Where:136 Second Street, 5th Floor, Henderson, KY 
Time: 8: 00 a.m. - Noon
Cost: $130


Having Difficult Conversations
Many times, managers are placed in situations where an awkward or difficult conversation must occur, ranging from having to discuss body odor issues, to poor work quality, to difficulties with dominant personalities.  This course explores effective ways to have the “difficult” conversation without triggering an emotional reaction from the recipient, and how to remain in control of the conversation.  This course is ideal for supervisors or managers who would benefit by strengthening their conflict management skills with these difficult situations.  


When:  Thursday, July 20, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  9:00 a.m. - Noon
Cost: $99


The Super Supervisor
This course is designed to teach front-line supervisors and managers how to effectively manage employees through leadership, rather than through being a “boss.”  This is a foundational course that gives supervisors a well-rounded introduction to being the type of leader that people WANT TO follow.

When: Thursday, July 27, 2017
Time: 9:00 a.m. – Noon
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost: $99


Habits of Successful People

Come immerse yourself in the powerful (and practical) philosophies that are so successful in our area school systems!  Success at any age will depend, in large part, on that person’s ability to understand leadership, interpersonal relationships, and what one might call "life management." Success, however, will remain elusive... unless one is able to understand the basic principles of effective living and then integrate these principles into their personal and professional lives.

Learning Outcomes:
Learn the basic principles of the character/personality ethic
Identify value and habit developments that empower people to deal with different situations
Explore the seven habits of highly successful people

When:  Thursday, August 16, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130

 

Simple Solutions to Stress:  Life in the Fast Lane & Waiting to Exhale, Coral Haynes, 2004 -- CANCELLED
Stress is a part of life that can have very negative and serious consequences.  Fortunately, we can learn to decrease unnecessary stress, better deal with unavoidable stress, and even how we can sometimes use stress to our advantage.
Dress comfortably for this workshop, which will begin with life skills and cognitive strategies and end with participants being led through a variety of behavioral and relaxation techniques, which tends to be much more conducive to understanding the benefits of such practices than just describing them!  If you're comfortable getting down in the floor, you might want to bring a yoga mat or towel.  If not, you can enjoy the relaxation exercises in a seated position in your chair.
A certificate of completion will be provided to participants that attend this Simple Solutions to Stress Workshop that includes both Life in the Fast Lane ãCoral Haynes 2004 and Waiting to Exhale ãCoral Haynes 2004.
Training Provided by:  Coral J. Haynes, MA, Licensed Professional Clinical Counselor, Owner/A New Beginning

When:  Tuesday, August 22, 2017
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson,  KY 
Time:  9:00 - Noon
Cost: $99


Performance Management/Discipline
This course is designed to teach managers how to effectively manage performance through informal feedback, formal feedback (discipline and performance reviews) and performance improvement plans.

When:  Thursday, August 24, 2017
Time:  9:00 a.m. – Noon
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost:  $99

 

STAR - Smart Thinking Achieves Results ãCoral Haynes, 2004 
One of the most powerful tools we can learn to harness - is how to recognize, analyze, and change our thinking.  This will be demonstrated at the beginning of this workshop with a compelling activity that tends to astonish participants, so don't be late!
Our thinking drives our feelings and actions... and yet we are often unaware of our thoughts.  Luckily, we can become more conscious of our thinking and learn to replace self-defeating thoughts with healthy, rational ones. This does NOT mean that if you just think happy thoughts, everything will be great!  It does however, allow us to moderate our emotions and more consciously choose our actions.  So you can act - instead of reacting - or over-reacting.  It's not magic.  It takes diligence.  It doesn't mean you'll never experience anger or sadness.  But it CAN help you make positive changes in your personal and work life!  Come learn to change your thinking!  It works.
A certificate of completion will be provided to participants that attend STAR - Smart Thinking Achieves Results ãCoral Haynes 2004.
Training Provided by:  Coral J. Haynes, MA, Licensed Professional Clinical Counselor, Owner/A New Beginning

When:  Tuesday, September 5, 2017
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson,  KY 
Time:  9:00 - Noon
Cost: $99

 

Excel Basics
This class is designed to give a solid foundation in the important fundamentals of Excel. Topics covered include the most common features used in the Excel.

A.Getting Started:
a.Understanding the Quick Access Toolbar
b.Backstage View
c.Working with the Ribbon Bar,  Tabs and Groups
d.Understanding the Excel Window and Learning what the 7 different shapes of the mouse means in Excel.
B.Creating a Workbook with Labels, Values, and Formulas. Entering Data using the AutoFill Handle.
C.Introduce the formula auditing Icons.
D.Working with Simple Functions. AutoSum, Average, Maximum, Minimum and Date
E.Learning the Additional features of the Auto Fill Handle
F.Saving a Workbook and the different formats to save in
G.Working with Rows and Columns.
a.Inserting and Deleting Rows and Columns
b.The Different ways to Adjust the Row Height and Width
H.Working with Worksheets
a.Inserting, Deleting, Naming, Moving and Copying Worksheets.
I.Cut, Copying and Pasting Data
J.Formatting a Worksheet and Working with the AutoFormat Command.
a.Borders, Shading, Fonts, Currency Formatting, Merge and Center, Aligning Text.
b.Clearing Formats
K.Page Layout:
a.Page Orientation, Margins, Scaling, Gridlines.
b.Adding Headers and Footers
L.Working with Excel Views
a.Print Layout
b.Page Break Preview- How to Control how the Page Breaks
M.Print Preview and Printing a Workbook, Worksheets.

When:  Monday, September 11, 2017
Time: 8:00 a.m – NOON
Where:  WKU – Owensboro
Cost:  $130


Excel Intermediate
A. Charting: Creating and Modifying a Chart
a.Sparklines: New in Excel 2010
B. Formulas: Using the Pointing Method and understanding the hierarchy of calculations in Excel.
a.Explaining Conditional Operators
b.Relative versus Absolute Formulas
C. Working with Lists: The Do’s and Don’ts of Creating Lists
a.Working with the Format Painter
D. Sorting
a.Single level and Multi Level Sorts
E. Filters
F. Subtotals
G. More Functions: Count, Count If, Sum If
H. Linking and Grouping
a. Linking worksheets with Paste Special
b. Consolidating Worksheets the easy way.
I. Conditional Format and Cell Styles
J. Adding Comments and Shapes to a Worksheet.
K.Naming Cell References

When:  Wednesday, September 13, 2017
Time: 8:00 - Noon
Where:  WKU – Owensboro
Cost:  $130


Excel Advanced
A. Linking Workbooks and Creating a Workspace with Excel Views
B. Pivot Tables and Pivot Charts
a. Working with Slicers
C. Adding a Hyperlink to a Spreadsheet
D. Macros: Creating and Running Macros
E. More Formulas and Functions
a. Working with Logical Functions
i. And, Or, If, Nested If, V-Lookup,
b. Working with Financial Functions
i. Using Goal Seek to find Results
F. Special Number Formats
G. Text to Columns
H. Combination Charts
I. Integration Of Features: Case Study (Time Permitting)

When:  Monday, September 18, 2017
Time: 8:00 a.m – NOON
Where:  WKU – Owensboro
Cost:  $130


Pitfalls of a Functioning Team
When explaining the way great teams work, this course will help you to eliminate pitfalls in your team and learn to be more effective through practical guidance for overcoming the by using tools, exercises, assessments, and real-world examples.                         

Learning Outcomes:
·         Identify pitfalls of a functioning team
·         Identify behaviors of a teams by examining how teams work together
·         Discover and apply strategies for overcoming each pitfall

 

When:  Thursday, September 21, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130


Train-the-Trainer
This course will teach how to develop training to appeal to various learning styles, the fundamentals of knowledge transfer and the skills of effectively delivering training.

When:  Thursday, September 28, 2017
Time:  9:00 a.m. – Noon
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost:  $99


Microsoft Office Certificate Program
There are certain skills needed to get the most out of Microsoft Office. This Course is designed to cover the most highly used, and requested features in each one of the Office Programs (Word, Excel, Access, PowerPoint . Because it is an applications based, students of all levels are encourage to participate. There will be both in class and out of class exercises to reinforce the students learning experience. A Microsoft Office Certificate will be awarded upon completion of the course.

Some of the topics covered but can include others if requested and if time allows.

Microsoft word: (October 16, 2017)
Brief overview on document creation, formatting, setting margins, line spacing and how to set page breaks versus section breaks
Working with Indents with the ruler bar and with the menu
How to set the four different types of tabs
How to create Tables
Working with Page numbers and Headers and Footers
Inserting and moving, and enhancing graphics
Microsoft Excel (October 18, 2017)
Working with formula and how to auto-populate worksheets
Working with Charts, combination charts and Paredo charts (if needed)
Using Pivot tables and Pivot charts
Working with Excel commonly used and most popular functions
Microsoft Access: (October 23, 2017)
Creating and using a Database
Creating Forms, Queries and Reports in Access
How to Bring excel files into Access
How to bring Access files into excel
Microsoft Powerpoint: (October 25, 2017)
Creating a Business Presentation the right way
How to add text, pictures and graphics into a presentation
How to use SmartArt and how to convert bullets to Smart Art
How to bring a table and a chart from Excel into Powerpoint
How to add design, transitions, and animations to a presentation


When: October 16, 18, 23, & 25
Where:  WKU- Owensboro
Cost: $399 (includes all 4 trainings)


WOW Customer Service
Watch, Offer and Win (WOW)!  WOW - Customer service plays a critical role in the success of any business. By examining internal and external customer service in an energetic and sometimes humorous approach, this workshop offers suggestions that enhance the work place environment by improving our service to others. 

 

Learning Outcomes:
Improve workplace morale by applying customer service techniques into teamwork

 

When: Wednesday, October 18, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130


Building Effective Teams
This course is designed to teach principles of building effective teams in the workplace.  The course will cover the 4 essential stages of team development, and will address how to avoid the pitfalls of dysfunctional teams.  This course also teaches how to resolve team conflict by resolving the cues or signals that indicate conflict is affecting the team’s performance.

When: Thursday, October 19, 2017
Time: 9:00 a.m. – Noon
Where: NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost: $99


Building a Solid Work Team
When:  Wednesday, November 15, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130


Conducting Performance Reviews
This course explores effective means to manage performance feedback and conduct impactful performance reviews with employees.

When:  Thursday, November 16, 2017
Time:  9:00 a.m. – Noon
Where:  NKTC Training Room, 136 Second Street, 5th Floor, Henderson, KY
Cost: $99

 

​Stress Management
A recent article featured on WebMD’s Stress Management Health Center offered the following statistics on stress: 43% of all adults suffer adverse health effects from stress. 75 to 90 % of all doctor's office visits are for stress-related ailments and complaints. With stress having such a harmful impact on so many of our lives, it is worth exploring ways to lessen the amount of stress we deal with on a daily basis. You won’t regret taking this beneficial course! define stress and its effects on the body

Learning Outcomes:
Define stress and its effects on the body
Understand the relationship between personal needs and work needs
Incorporate characteristics of stress resistance/relaxation into their lives

 

When:  Wednesday, December 6, 2017
Where: 136 Second Street, 5th Floor, Henderson, KY 
Time:  8: 00 a.m. - Noon
Cost:  $130